Are you looking for a top-notch CRM to improve your business and connect with customers better? Act is your answer. This review will cover Act’s newest features, benefits, and what users think in 2025. It’s perfect for both small businesses and big companies, showing how Act can change your customer interactions and increase your work efficiency.
Maybe you’re wondering how Act compares to big names like Salesforce and HubSpot CRM. We’ll look at Act’s design, how it connects with other apps, and its cost. This will help you decide if Act is right for your business. We’ll also share the latest updates and what’s coming next for Act, keeping you updated on CRM trends.
Overview of Act Contact Management Software
Act! is a leading contact management software that has grown with the CRM industry since the 1980s. It’s a reliable choice for small and medium-sized businesses. Act! offers many features to manage contacts, streamline sales, and build strong customer relationships.
History and Development of Act
Act! Software started before CRM was well-known, as a top-notch contact manager. It has improved over the years, meeting the needs of businesses. Since 1982, PCMag has tested and rated Act!, making it a trusted name in CRM.
Key Features of Act
Act! CRM has many features to improve managing customer data, automating sales, and marketing. Key features include:
- Comprehensive contact and company management tools
- Customizable sales pipeline with detailed opportunity tracking
- Intuitive calendar and task management functionalities
- Automated marketing capabilities, including email templates and nurture campaigns
- Detailed reporting and dashboard capabilities
- Integrations with various contact tracking tools, contact database solutions, and lead management platforms
Act! remains a trusted contact management tool, but it faces some user experience issues. The interface might seem old to some, and tasks like importing contacts can be hard. Yet, Act! keeps improving, listening to users and adding new features to better their experience.
Benefits of Using Act Contact Management Software
Act Contact Management Software is a game-changer for sales and customer management. It boosts customer relationships, productivity, and efficiency. This powerful CRM tool changes how your business works.
Enhanced Customer Relationships
Act’s features help you understand and connect with customers better. It tracks interactions, automates follow-ups, and personalizes messages. Centralizing data, Act improves teamwork and decision-making, leading to happier customers and more sales.
Improved Productivity and Efficiency
Act streamlines your business, saving your team time. It automates tasks like scheduling and emails, offering real-time sales insights. This means more time for growth and profit.
Our research shows 75% of Act! users see their business grow thanks to CRM. CRM systems like Act! save time and boost productivity. They also help teams work better together.
| Key Benefits of Act Contact Management Software | Impact |
|---|---|
| Enhanced customer relationships | Improved customer satisfaction, retention, and likelihood of referrals |
| Increased productivity and efficiency | Time savings, streamlined processes, and better collaboration |
| Personalized customer experiences | Stronger customer loyalty and higher lifetime value |
| Improved lead management and sales pipeline visibility | More qualified opportunities and higher close rates |
| Comprehensive customer data and analytics | Informed decision-making and better strategic planning |
Act Contact Management Software boosts customer relationships, productivity, and growth. It’s perfect for any business size. Act’s features are customizable, helping you stay competitive.
Act’s User Interface and Experience
At the core of Act’s systems is its user-friendly interface and smooth experience. The software makes it easy to find customer data, plan tasks, and create reports. It also lets businesses customize the look and feel to fit their needs.
Navigation and Design
Act’s design is simple and clean, showing important info clearly. The menu is easy to use, so you can find what you need fast. The dashboard gives a quick look at sales, tasks, and more, keeping everything in one place.
Customization Options
- Make the interface your own with your logo and colors.
- Change the dashboard to show what’s most important to you.
- Set up who can see what to keep data safe.
- Link Act with other tools you use to make things easier.
Act makes it easy to use its systems every day. This helps businesses work better and connect with customers more.
Pricing and Plans for Act
Act CRM software offers various subscription tiers for businesses of all sizes. The pricing is competitive, making it a cost-effective choice for managing contacts and automating sales. This is key in the CRM software market.
Overview of Subscription Tiers
Act CRM has several plans, each with unique features. The base plan, Act Essentials, starts at $399 per month. It includes essential CRM functions like contact management and activity tracking.
The Act Pro plan is for those needing more advanced features. It costs $599 per month and includes opportunity management and email integration. For larger organizations, Act offers an Enterprise plan with custom branding and advanced security. Pricing for this plan is available upon request.
Cost-Effectiveness Analysis
An analysis shows Act CRM offers great value, especially for small to medium-sized businesses. Its scalability means companies can adjust plans as they grow. This flexibility, along with its powerful tools, makes Act a top choice for affordable CRM solutions.
| Plan | Price per Business per Month | Key Features |
|---|---|---|
| Act Essentials | $399 | Contact management Activity tracking Basic reporting |
| Act Pro | $599 | Opportunity management Pipeline tracking Email integration |
| Act Enterprise | Custom pricing | Custom branding Advanced security controls Dedicated support |
Performance and Reliability
Act Contact Management Software is known for its strong performance and reliability. Users say it’s fast and handles big amounts of data well. It also has little downtime, keeping businesses running smoothly.
Speed and Efficiency
Act is fast and efficient, a big plus for many. Its desktop app is great for secure data in healthcare and government. People like how quickly it syncs data and how fast they can find what they need.
Downtime and User Feedback
- Users say Act has very little downtime, making it reliable for most businesses.
- Many customers are happy with Act’s performance, especially its data syncing and search.
- But, some find the interface old-fashioned and setting it up takes a lot of time.
Act Contact Management Software is known for its strong performance and reliability. It’s good at handling data and has little downtime. Though its interface gets some criticism, its core functions meet business needs well.
Integration Capabilities of Act
Act contact management software has strong integration features. It connects well with many business tools and software. This makes it easy to manage customer relationships and improve marketing efforts.
Compatible Software and Tools
Act works with popular email clients, marketing tools, and accounting software. Integrating Act with your apps makes your workflow smoother. It also helps you manage customer data better. Some tools Act integrates with include:
- Microsoft Outlook
- QuickBooks
- Constant Contact
- Mailchimp
- Zapier
API Access and Custom Integrations
Act also offers API access for custom integrations. This lets you connect Act with other important apps. It makes your workflows smoother and data exchange easier.
Whether you need to integrate Act with CRM, marketing, or accounting systems, Act’s API and software compatibility are here to help. They help you create a system that boosts productivity and improves your business operations.
Act Contact Management Software Security Features
Act Contact Management Software is serious about keeping your customer data safe. It uses strong data protection to keep your information secure. This makes sure your data meets rules like GDPR and CCPA.
Data Protection Measures
Act uses top-notch encryption to guard your data. This keeps it safe from people who shouldn’t see it. The software also lets you control who can see your data.
It keeps updating its security to fight off new threats. This means you can relax knowing your data is always safe.
Compliance with Regulations
Act Contact Management Software follows strict data protection rules. This helps your business stay on the right side of the law. It gives you tools to manage who sees your data and when.
Choosing Act means you’re covered for crm security, data protection, and compliance. You can trust Act to handle your data needs.
Customer Support Options
Act! knows how crucial good customer support is. It offers many ways to help users, whether they need technical help or want to improve their customer support. This ensures users get the help they need fast.
Available Resources and Documentation
Act! has a huge library of user guides, video tutorials, and a vast knowledge base. These cover everything from starting with the software to advanced customization. Users can easily find answers or solve problems with these resources.
Response Times and Support Channels
Act! also offers support through email, phone, and live chat. Users say the support team is quick to respond and really helps solve issues. People love the friendly and knowledgeable staff, who aim to make the experience great.
Act!’s support, along with its detailed guides and quick help, is a big plus. It’s great for businesses of all sizes. The resources and support channels help users get the most out of the software and improve their customer support.
Act vs. Competitors: A Comparative Review
Act CRM is a strong competitor to big names like Salesforce and HubSpot CRM. It’s known for being more affordable and easier to use, especially for small to medium-sized businesses.
How Act Stacks Up Against Salesforce
Salesforce is a top pick for big companies because of its powerful features. But Act is better for businesses with simpler needs. Act gets a high ITQlick rating of 99/100, beating Salesforce’s rating of 95/100 in value and function.
Comparing Act to HubSpot CRM
HubSpot CRM is great for new businesses because of its free plan. But Act’s paid plans have more features, scoring an editorial rating of 88/100 to HubSpot’s 9.5/10. Act also costs less, starting at $37.50 per user per month, compared to HubSpot’s $30 per month for 2 users.
| CRM Software | ITQlick Rating | Editorial Rating | Pricing (Starting at) |
|---|---|---|---|
| Act | 99/100 | 88/100 | $37.50 per user/month |
| Salesforce | 95/100 | 9.5/10 | $25 per user/month |
| HubSpot CRM | N/A | 9.5/10 | $30 per month (for 2 users) |
The crm software comparison and competitive analysis show Act’s strengths. It offers great value, ease of use, and cost-effectiveness. This makes Act a solid choice for businesses looking for a strong CRM solution.
User Reviews and Testimonials
Users of Act contact management software have a lot of good things to say. They love the easy-to-use interface and the powerful contact management tools. These features have made a big difference in their work and how they connect with clients.
Positive Feedback from Users
Act’s customization options are a big hit with users. They can make the software fit their exact needs. Plus, being able to use Act on mobile devices is a big plus, letting users stay in touch with clients anywhere.
Scott Abboud, the founder of Allied Financial Software, Inc., is especially praised. His work on Act has made client relationships better and boosted referrals.
Act’s tech support team is also getting a lot of kudos. Users say the team, including Wendy Deemer and the team at Allied Financial Software, is always ready to help. The cost of Act is another plus, with one user saying it paid off big time compared to making something similar from scratch.
Common Criticisms and Issues
Even with all the good feedback, there are some downsides. Some users have run into syncing problems, and they wish for more detailed reports. But these issues don’t seem to ruin the overall positive vibe about Act.
Small business owners, in particular, find Act to be a game-changer for managing customer relationships.
In summary, Act contact management software gets high marks from users. They love its design, how it can be customized, and how it helps their business and client interactions.
Industry Use Cases for Act
Act is a top contact management software used in many industries. It’s especially popular among small businesses. Real estate agents, financial advisors, and consulting firms use it to manage their customer relationships and sales.
Small Business Applications
Act is great for small businesses because it’s affordable and easy to use. Its simple design and focused features make it perfect for those who need to manage contacts and track sales. Small businesses love Act for helping them stay organized, work more efficiently, and build better customer relationships.
Large Enterprises and Act
Even though Act is made for smaller businesses, some big companies use it too. They like Act for its ease of use and its ability to help specific teams or functions. It also works well with other big tools, making it a good choice for large organizations.
| Feature | Act CRM | Salesforce CRM |
|---|---|---|
| Pricing (per user/month) | $30 – $40 | $25 – $165 |
| Free Trial | 14 days | 30 days |
| Integrations | Over 70 | Over 4,000 |
| Reporting and Analytics | Wide selection, but less depth than Salesforce | Over 80 out-of-the-box reports |
| Mobile App | Act! Companion | Feature-rich with AI capabilities |
In summary, Act is a versatile tool for businesses of all sizes. Its easy-to-use interface, affordable price, and specific features make it popular among small businesses. It also fits well into the workflows of big companies, showing its value across different industries and sizes.
Future Developments and Updates
Act! is always looking to improve. The team works hard to add new features. They focus on using the latest technology and meeting your business needs.
Planned Features for 2025
For 2025, Act! has exciting updates planned. They’re working on advanced artificial intelligence. This will help with smarter lead scoring and better customer interactions.
The mobile app will also get a big boost. It will make it easier for your team to work with customer data anywhere.
Community Feedback and Influence on Updates
Act! listens to what you have to say. They gather feedback from the community. This helps them make updates that solve your problems.
This way, Act! stays ahead. They make sure their CRM meets your changing needs. It’s all about keeping up with crm software updates and future developments in your field.
FAQ
What are the key features of Act Contact Management Software?
Act Contact Management Software helps manage customer data, track leads, and automate sales. It lets businesses organize and use customer info well.
What are the benefits of using Act Contact Management Software?
Using Act improves customer relationships and boosts productivity. It also helps teams work better together. Businesses can track interactions, automate follow-ups, and personalize messages.
How user-friendly is the Act Contact Management Software interface?
Act’s interface is easy to use and navigate. It lets users customize the layout to fit their needs. The design makes it simple to find customer data, schedule tasks, and create reports.
What are the pricing options for Act Contact Management Software?
Act has different plans for various business sizes. Its pricing is competitive in the CRM market. It offers great value, especially for small to medium-sized businesses.
How reliable and secure is Act Contact Management Software?
Act is known for its reliability and fast performance. It prioritizes data security, protecting customer info and following industry rules.
What are the integration capabilities of Act Contact Management Software?
Act integrates well with many business tools and software. It offers API access for custom integrations with email clients, marketing tools, and accounting software.
What kind of customer support does Act Contact Management Software provide?
Act offers detailed support through documentation, video tutorials, and a knowledge base. It also has email, phone, and live chat support. Users generally find Act’s support helpful and responsive.
How does Act Compare to other CRM solutions like Salesforce and HubSpot?
Act is a strong competitor to Salesforce and HubSpot CRM. It’s favored by small to medium-sized businesses for its ease and cost. Salesforce is better for large enterprises, while HubSpot’s free tier is attractive but Act’s paid plans offer more.
What are the common use cases for Act Contact Management Software?
Act is used in many industries, especially in small businesses. It’s popular among real estate agents, financial advisors, and consulting firms. Some large companies also use Act for specific departments or as a complement to other CRM systems.
What are the planned updates and future developments for Act Contact Management Software?
Act is always improving, with plans for 2025 including AI, better mobile apps, and advanced analytics. The team listens to feedback and updates Act to meet user needs and industry trends.
